Frequently Asked Questions
🛒 Ordering & Customization
How do I create a custom product?
Start by choosing a path: upload your design, customize a template, or request a fully custom creation. You can shop by category here.
Can I provide a design file or logo?
Absolutely! Just select the product, complete checkout, then email your artwork to support@theimprintinator.com with your order number.
What if I want help creating the design?
We offer creative support for fully custom projects! Describe your vision or upload inspiration, and we’ll take care of the rest. Start here.
📦 Shipping & Delivery
When will my order ship?
Orders are processed within 2–5 business days. Delivery times depend on your location and chosen shipping method.
How do I track my order?
You’ll get a tracking number via email once your order ships. If you don’t see it, check your spam folder or contact us.
Do you ship internationally?
Yes! We currently ship to select international locations. Customers are responsible for any customs or import duties.
🔁 Returns & Refunds
What is your return policy?
We accept returns within 30 days for non-custom items. Items must be unworn, in original condition. Custom or personalized items are final sale unless defective. Read full policy here.
My order arrived damaged or incorrect. What should I do?
We’re so sorry! Email us within 7 days at support@theimprintinator.com with a photo and your order number — we’ll make it right.
🎨 Artwork & File Uploads
What file types do you accept?
We recommend high-resolution PNG, SVG, or PDF files with a transparent background whenever possible. If you’re unsure, just email it to us and we’ll check it for you.
Can I use AI prompts instead of a photo?
Yes! Some products let you submit a text prompt to generate AI art. Just check the product description or look for “Design-Your-Own Templates.”
👕 Swag Shops & Bulk Orders
Can I create a Swag Shop for my business or team?
Yes! We offer custom collections where your team, clients, or fans can buy branded merch. Learn more about our Swag Shops here.
Do you offer bulk pricing?
We do! For group events, staff apparel, or large orders, email us at support@theimprintinator.com or visit our Bulk Order page.
Still need help?
Contact us here or email support@theimprintinator.com — we’re happy to help!